Recently, our parent company, Mitsubishi Fuso Truck and Bus Corporation (MFTBC), announced the opening of its new Quality Management Facility in Kawasaki, Japan. You’ll recall Ryan Chapman, President, FUSO Dealer Advisory Council, mentioned this when he updated you about DAC’s visit to our facility in October. Given this substantial investment in this innovative center, we wanted to provide you with some additional information about the facility.
The facility’s new laboratories and systems aim to increase overall customer satisfaction by reducing product downtime and ensuring product reliability. The department now features an Integrated Command and Control (ICCON) room, a measurement lab, a materials lab, and an integrated parts investigation center. With the new facility, the DTA (Daimler Trucks Asia) Quality Management Department has consolidated all its functions previously located in different parts of the plant, boosting efficiency and communication within the department.
Marc Llistosella, President and CEO of MFTBC and Head of Daimler Trucks Asia noted, “To be a leader in our business, we need to ensure top-notch quality of our products at all times. This is indisputable. Our new Quality Management Facility, therefore, serves not only as a pledge to our customers to meet the highest standards, but also to bring forward our ambition to set a new benchmark in quality for the commercial vehicle industry to follow.”
The ICCON room facilitates decision-making by processing big data for advanced analytics that will allow early failure detection in production processes and products in the market.
The material lab for examination of product materials and the measurement lab for analyzing parts’ dimensions feature state of the art instruments designed to improve problem detection and solving speed. To help ensure a controlled environment for the highest measurement precision, all labs are equipped with temperature, humidity and vibration sensors that automatically factor in any deviations.
In addition, DTA QM has upgraded its entire office area, which is now based on a free-seating system that includes a live-feed indicating available seats. Employees can set up their workstation anywhere within the department depending on their daily business needs. The conducive work environment and innovative set-up is designed to boost motivation and encourage enhanced communication and interaction among employees.
Llistosella also noted, “DTA Quality Management, with its consolidated setup and new facilities, performs an indispensable role in all processes of the company, ensuring highest quality standards from R&D, testing and production through to after-sales service. Our new facility should only enhance their efforts.”